Client Policies

Booking & Reservations

Reserving Your Event

To secure your event date, the following are required:

• Signed Catering Agreement
• Accepted Proposal
• 30% non-refundable deposit

Event dates are reserved on a first-confirmed, first-served basis.

We do not place tentative holds on event dates.

Proposal Validity

Customized proposals are valid for 7 calendar days from the date issued.

After 7 days, pricing and availability may be subject to change.

All proposals automatically expire after 14 calendar days if a signed agreement and deposit have not been received.

Price Protection

Once your Catering Agreement has been signed and your deposit received, your approved menu pricing is guaranteed and will not increase due to market fluctuations.

Minimum Event Requirements

Crafted With Love Catering accepts events with a minimum of:

20 guests or a $1,200 food and beverage minimum, whichever is greater.

Advance Booking

To ensure availability and the highest quality experience, we recommend booking as early as possible.

Drop-Off Catering

We recommend placing orders at least 14 days before your event.

Orders requested 7–13 days before the event may be accepted based on availability.

For these orders:

• Menu selections may be limited.
• Certain specialty items may not be available.
• Availability cannot be guaranteed until confirmed.

Requests made less than 7 days before the event will be considered on a case-by-case basis.

Buffet Catering

Because buffet events require planning, staffing, and preparation, we recommend booking as early as possible.

Events requested within 14 days are subject to staffing, menu availability, and scheduling.

Whenever possible, Crafted With Love will make every reasonable effort to accommodate last-minute requests without compromising food quality or service standards.

Guest Count

Your final guaranteed guest count must be submitted 7 days prior to your event.

After this deadline:

• Guest counts may increase, subject to availability.
• Guest counts may not decrease.
• Final pricing will be based on the confirmed guest count.

Menu Changes

Menu selections may be changed up to 14 days before the event.

Requests made after this deadline will be accommodated whenever possible but may be subject to additional charges or limited availability.

Seasonal ingredients may occasionally be substituted with comparable items of equal quality.

Payments

Deposit

A 30% non-refundable deposit is required to reserve your event.

Final Payment

The remaining balance is due 7 days before the event.

Events booked within seven days require payment in full at the time of booking.

Accepted Payment Methods

• Zelle (Preferred)
• Credit Cards
• Wire Transfer (+ $15 processing fee)
• Cash (by prior arrangement)

Credit Card Processing Fee

A 3.5% processing fee applies to all credit card payments.

No processing fee applies to Zelle payments.

Cancellations

• More than 60 days before the event: Deposit retained; any additional payments refunded.
• 31–60 days: Deposit retained; 25% of the remaining contracted amount due.
• 15–30 days: Deposit retained; 50% of the remaining contracted amount due.
• Less than 14 days: 100% of the contracted amount is due.

Dietary Restrictions & Allergies

We are happy to accommodate dietary preferences and food allergies whenever possible.

Please notify us of any allergies when confirming your menu.

While we take every reasonable precaution, all food is prepared in shared kitchen facilities, and we cannot guarantee that any item is completely free of allergens.

Site Visits

For venues that are new to our team or events with unique logistical requirements, Crafted With Love may conduct a complimentary site visit to ensure proper planning and execution.

Site visits allow us to evaluate venue access, setup locations, kitchen facilities, parking, loading areas, and any venue-specific requirements before your event.

Leftover Food

Upon request, any remaining food may be released to the client following the event.

Once food leaves the control of Crafted With Love Catering, we are no longer responsible for its storage, handling, or consumption.

Alcohol

Clients are responsible for providing alcoholic beverages.

Bartending services may be arranged upon request.

Photography

Crafted With Love Catering may photograph food displays and event setups for marketing and portfolio purposes while always respecting the privacy of our clients and guests.

Delays

Crafted With Love Catering is not responsible for delays caused by the client, venue, or other vendors.

Additional staffing or service time required due to such delays may result in additional charges.

Tasting Policy

Private tastings are available by appointment for weddings and qualifying catered events.

A tasting fee is required when the appointment is scheduled.

If you book your event with Crafted With Love Catering, 50% of the tasting fee will be credited toward your final invoice.

Tasting fees are non-refundable if an event is not booked.

Weather Policy

For outdoor events, clients are responsible for providing a suitable indoor backup location or weather contingency plan.

Crafted With Love Catering will make every reasonable effort to execute the event safely and professionally under changing weather conditions.